What is this information?
It is information called Customer Proprietary Network Information (CPNI) and includes the phone numbers called by a consumer, the frequency, duration, and timing of such calls, and any services purchased by the consumer, such as call waiting.
Who can use this information?
Ace Communications Group and Ace Link Telecommunications, Inc. will use this information. However, we will not provide your personal information to unaffiliated third parties for the marketing of third-party products without your consent.
How can Ace use this information?
This information can be used to advise you about innovative communications services or new communications technology and products. We also provide this information to third parties in order to provide certain Ace-offered products and services, such as our long distance service through Onvoy.
Will Ace protect my information?
YES! You have the right, and we have the duty, under federal law, to protect the confidentiality of this information. Therefore, regardless of whether or not you consent to allowing us to continue providing you with marketing and educational mailings, your account information will be treated confidentially.
How does Ace protect my long distance call information?
If you or someone else calls us with questions about your call details, we will only give out the information by:
- calling the person back at the phone number listed on the account, or
- mailing the information to the billing address on file, or
- asking the person for the password that you had already set up for your Ace account. (The password cannot be something familiar to others such as Social Security numbers, mother’s maiden name, birth dates, etc.)
What action is necessary on my part to show consent?
No action is necessary. If you do not contact us within 30 days and indicate that we may not use the information to continue providing you with marketing and educational mailings, we will continue to do so.
What if I do not consent?
You can contact us using the contact information below and indicate that you are withdrawing your approval of our use of your CPNI. We will not accept verbal requests; they must be written or emailed. After we receive your request, you will not receive targeted marketing information from us.
Denial of approval will not affect the provision of any services to which you subscribe. You may miss the opportunity to learn of new, innovative service proposals, new packaging that could reduce your monthly bill, or new lower rates on services such as long distance. You will still receive monthly bill inserts, quarterly newsletters, and other publications that are sent to all customers at the same time to keep you up to date on what is happening at Ace.
If I consent, can I change my mind?
YES. You can contact us at any time. Until you do so, your consent is valid.
Ace Communications Group
5351 North M-37
PO Box 69
Mesick, MI 49668-0069